Frequently Asked Questions

Yes, Goal Moments is licensed by the Government of Curacao under licence number 1234/JOC and operates under strict regulatory standards for fairness and player protection. All bets are overseen by an independent third‑party auditor to ensure transparency.

The welcome bonus is a 100% match up to $200 with a 35× playthrough requirement on the bonus amount. The bonus must be used within 30 days of activation; only bets with odds of 1.50 or higher count toward the rollover. Withdrawing before meeting the requirement forfeits the bonus and any generated winnings.

Deposits can be made via Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) are also accepted with no minimum. Withdrawals to e‑wallets usually process within 24 hours, while card and bank transfers take 3–5 business days.

Upon first withdrawal request, Goal Moments requires a government‑issued ID (passport or driver’s licence), a recent proof of address (utility bill or bank statement dated within three months), and optionally a copy of the payment method used. Verification is usually completed within 48 hours; until then, withdrawals may be placed on hold.

For World Cup matches, bets are settled on the official result after 90 minutes (including stoppage time) unless the market specifies “Extra Time.” If a match is postponed and not rescheduled within 48 hours, all bets are void and stakes are returned. Goals scored in penalty shoot‑outs do not count for 90‑minute markets.

Yes – you can set daily, weekly, or monthly deposit limits, loss limits, and wagering caps directly in the account settings. Self‑exclusion periods are available for 24 hours up to permanent exclusion, and links to GamCare and BeGambleAware are provided. All limits take effect immediately once confirmed.